Shipping, Deliveries, and Returns
How much will it cost to ship your new boat parts?
We pay the freight on any order shipped to the lower forty-eight US states. Please note that we cannot free freight on boat parts to our customers in Alaska, Hawaii, or Canada. If you would like any of our boat parts shipped to one of these locations, please call us for a shipping quote. Our number is 720 239-2232.
BacktoBoating offers Free Shipping to the Lower 48
How soon will you get your boat parts?
We will make every effort to ship your new boat parts as soon as they are available. But, please note that while this could be as soon as the same day that you place your order, in other cases it could take up to a week or more to get your products on their way to you.
Is there any way to speed up my shipment?
If you would like to receive your boat parts more quickly, please contact our customer service department by emailing support@BacktoBoating.com or by calling us at (720)239-2232. We would be happy to help you to determine the cost of a faster delivery.
How will I know that my parts have shipped?
You will receive a receipt from us in your email box immediately after placing your order. If you do not immediately receive confirmation of your order, please call us, as your order may not have processed correctly.
At any time after your order has been placed, you are welcome to call for an up date status on your order. Our number is (720) 239-2232, or email us at firstname.lastname@example.org. Once your order has shipped, you will receive an email with the tracking number.
All orders are shipped via FedEx Ground. Please note it may take up to 24 hours after shipment to receive a tracking number.
You will not need to be home to accept delivery. As an added measure of convenience, we do not require a signature authorization upon delivery of your boat parts.
What if you picked the wrong part for your project?
Our 30 day return policy gives you plenty of time to consider your purchase and to make certain that you chosen the correct Back to Boating parts for your project. Please note that we have a no return policy on Boat Seats. Unless there is a defect.
To return or exchange merchandise, please contact our customer service department by emailing support@BacktoBoating.com or by calling us at (720) 239-2232. We will give you a return authorization number. Please include this return authorization number on the outside package of your return. Please send all returns to:
8308 S. Ashley Ave.
Bloomington IN 47401
At Back to Boating we take pride in our products and want you to be completely satisfied with your purchase! If you are not completely satisfied for any reason, please return the unmodified merchandise within 30 days of the date it was shipped to you, and we will issue a refund of your purchase price or make the exchange of your choice.
Please indicate the reason for the return and the action to be taken (exchange or refund). For your protection, please insure your package for its full value. Unfortunately, we cannot accept parcels sent to us either freight collect, or COD. Customers wishing to make a return are responsible for the costs associated with shipping the product back to our facilities.
Once we receive your returned item and it is accepted, your refund or new item will be processed within 7-10 business day. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that items showing signs of wear or damaged in any way cannot be accepted for return. The returned item must be in saleable condition, meaning it must be in the same condition in which you received it.
What if your new part arrives damaged?
If your order is damaged, please contact us immediately. Our number is (720) 239-2232. In order for your damage claim to be processed as quickly as possible, please provide us with a photo of the damage so we can work through the proper channels.
Please be very careful when opening your Back to Boating packages, as we cannot be responsible for damage caused by cutting open boxes. Boat parts that have been damaged during unpacking cannot be returned to us for a full refund.
Likewise, please be careful when installing your new boat parts. Occasionally, consumers can damage these parts during installation. Back to Boating cannot be responsible for damage caused in this manner.
What if you need to cancel your order?
Customers who wish to cancel an order after it has been shipped or while it is in transit are responsible for all shipping costs and fees incurred to cancel or reschedule the shipment plus a 10% restocking fee.
Please be aware that we try very hard to ship orders immediately and in most cases orders may be shipped within 24 hours. IF YOU NEED TO CANCEL AN ORDER YOU MUST CONTACT US IMMEDIATELY as you will be responsible for all costs associated with restocking and rerouting the shipment.
To return the merchandise, simply obtain a return authorization number from us at (720) 239-2232 and send it with the unused merchandise to:
8308 S. Ashley Ave.
Bloomington IN 47401