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 Back to Boating
Shipping, Deliveries, and Returns
How much will it cost to ship your new boat parts?
We pay the freight on any order $100 or more shipped
to the lower forty-eight US states.
If that is more boat parts than you need, our flat rate of $10.00 covers any number of parts to any place in those same states.
Please note that we cannot offer our standard shipping rates on boat
parts to our customers in Alaska, Hawaii, or Canada. If you would like any of
our boat parts shipped to one of these locations, please call us for a shipping quote.
How quickly will we ship your new boat parts?
We will make every effort to ship your new boat parts as soon as
they are available. But, please note that while this could be as
soon as the same day that you place your order, in other cases
it could take up to a week or more to get your products on their
way to you.
Is there any way to speed up my shipment?
If you would like to receive your boat parts more quickly, please contact our customer service department by emailing
support@BacktoBoating.com
or by calling us for by clicking the large "Call" button on all
of our pages or at 720-239-2232. We would be happy to help you to determine the cost of a faster delivery.
How will I know that my parts have shipped?
You will receive a receipt from us in your email box immediately
after placing your order. If you do not immediately receive
confirmation of your order, please call us, as your order may
not have processed correctly.
At any time after your order has been placed, you can log into
your account by clicking on the Account link near the top of any
page. Your order status will be displayed to you. After item has shipped,
tracking numbers are available upon request at support@BacktoBoating.com
Please include your name and order number with request.
All orders are shipped via FedEx Ground. Please note it may take
up to 24 hours after shipment to receive a tracking number.
You will not need to be home to accept delivery. As an added measure
of convenience, we do not require a signature authorization upon delivery of your boat
parts.
What if you picked the wrong part for your project?
Our 30 day return policy gives you plenty of time to consider
your purchase and to make certain that you chosen the correct Back to Boating
parts for your project.
To return or exchange merchandise, please
contact our customer service department by emailing
support@BacktoBoating.com or by calling
us toll free by clicking the large "Call" button on all of our
pages or at 720-239-2232. Your
representative will give you a return authorization number. Please include this return authorization number on the outside package of your
return. Please send all returns to:
Back to Boating Returns
1131 South 29 Road
Cadillac MI 49601
At Back to Boating we take pride in our products and want you to be
completely satisfied with your purchase! If you are not
completely satisfied for any reason, please return the
unmodified merchandise within 30 days of the date it was shipped
to you, and we will issue a refund of your purchase price or
make the exchange of your choice. Any item returned to us after
30 days will incur a 15% restock fee.
Please indicate the reason for the return and the action to be
taken (exchange or refund). For your protection, please insure
your package for its full value. Unfortunately, we cannot accept
parcels sent to us either freight collect, or COD. Customers wishing to
make a return are responsible for the costs associated with
shipping the product back to our facilities.
Once we receive your returned item and it is accepted, your
refund or new item will be processed within 7-10 business day.
Upon receiving your return, the item will be reviewed by our
Quality Assurance Department. Please note that items showing
signs of wear or damaged in any way cannot be accepted for
return. The returned item must be in saleable condition, meaning
it must be in the same condition in which you received it.
What if your new part arrives damaged?
If your order is damaged, please contact us immediately. In
order for your damage claim to be processed as quickly as
possible, please provide us with a photo of the damage so we
can work through the proper channels.
Please be very careful when opening your
Back to Boating packages, as we cannot be responsible for damage
caused by cutting open boxes. Boat parts that have been damaged during unpacking cannot be
returned to us for a full refund.
Likewise, please be careful when installing your
new boat parts. Occasionally,
consumers can damage these parts during
installation. Back to Boating cannot be responsible for damage caused in this manner.
What if you need to cancel your order?
Customers who wish to cancel an order
after it has been shipped or while it is in transit are
responsible for all shipping costs and fees incurred to cancel
or reschedule the shipment plus a 10% restocking fee.
Please be aware that we try very hard to ship orders
immediately and in most cases orders may be shipped within 24
hours. IF YOU NEED TO CANCEL AN ORDER YOU MUST CONTACT US
IMMEDIATELY as you will be responsible for all costs associated
with restocking and rerouting the shipment.
To return the merchandise, simply obtain a return authorization number from our customer service department and send it with the
unused merchandise to:
Back to Boating Returns
1131 South 29 Road
Cadillac MI 49601
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